Help
Help topics
Welcome to customer service at The Book Depository.
We're committed to giving our customers the best possible experience of book buying online, with availability over six million titles within 48 hours and free worldwide delivery.
The links below summarise the answers to some of the most common queries we receive, however we're always happy to hear from customers, you can contact us directly via our online contact form.
All the very best
Kieron- eBooks
- eBooks FAQ
Recycling
WEEE Directive details
The Waste Electrical and Electronic Equipment Directive ("the WEEE Directive") is a directive from Europe. As a member of the European Union, the United Kingdom implemented the WEEE directive as UK law on the 2nd January 2007. The purpose of the WEEE Directive is to reduce the amount of waste electrical and electronic equipment (known as "WEEE") being disposed of to landfill by promoting the separate collection, treatment and recycling of WEEE for environmentally sound disposal, so as to minimise the potential effects on the environment and human health that may arise from the presence of hazardous substances commonly found in electrical and electronic equipment ("EEE").As a retailer of electrical goods, The Book Depository (Guernsey) Limited (The Book Depository) is committed to complying with all applicable laws and regulations relating to WEEE ensuring that we are endeavouring to fulfil our environmental responsibilities at all times. The Book Depository will provide a free take back service on EEE to all customers who make a "like for like" purchase from The Book Depository.
Provided that within 28 days of a purchase of EEE from The Book Depository a customer who returns an old item of EEE to our warehouse (regardless of from where and when it was purchased) AND provides a valid receipt of the new EEE purchased from The Book Depository, then The Book Depository will accept the old item free of charge.
The Book Depository free take back service will only be available to customers where there is a like for like comparison between the new purchased product and the old product brought in for disposal (for example: a new eReader for an old eReader).
The Book Depository offer a free home collection service for this service in the UK.
To discuss arrangements with us please contact us.
As of 1st April 2007 all producers of electrical and electronic items were required to incorporate the following "crossed-out wheeled bin" symbol on their products. This symbol will indicate that the item should not be disposed of through household waste and should be properly disposed of via a retailer take back scheme or their local civic amenity site licensed to accept WEEE.
