Welcome to customer service at The Book Depository.
We're committed to giving our customers the best possible experience of book buying online, with availability over 9 million titles within 48 hours and free worldwide delivery.
The links below summarise the answers to some of the most common queries we receive, however we're always happy to hear from customers, you can contact us directly via our online contact form.
- Common Questions
- You & Yours
- Delivery and shipping
- Prices and offers
- About Us
Search and finding a book
We've spent quite a bit of time on our new search engine and really hope it will help you search for, refine, and find the title you want. We've also added the ability to browse to categories and then search within them as we recognised that although you're a Food & Drink fan, for example, you might want to see just forthcoming vegetarian titles today.
The website provides several ways for you to find the item you need. Apart from the main search option, which you can find at the top centre of the screen, you can also browse through our subject catalogue, which provides a convenient way to find books of interest even if you do not know the title or author or select one of the top-selling products in each category. On each category page there is a tab at the top in order for you to view all the books in that category and its sub categories these will be large numbers so we've sorted them by bestselling but give you the tools to change this as you wish.
Additionally, we have an advanced search feature which allows you to refine your search in a number of different ways. The link to this is below the "Find book" button and allows you to search by Title, Author, Publisher and ISBN in any combination.
When you find a book that you are interested in you can add it to your basket if you want to order it or if you wish to come back to it later click on save item. This will allow you to look again at the book whenever you review your saved items list.
The ISBN (International Standard Book Number) is unique to each book, and the edition of that book. The ISBN has traditionally been made up of 10 numbers -- inputting a number in this format should return just one result.
Please keep in mind that new editions of a title will have new ISBNs, so checking on the author or title is also often worthwhile. The ISBN has changed to a 13 digit number in order to accommodate the number of titles being published, so don't be surprised if you start seeing numbers beginning with 978.