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  TQM: Text with Cases (Paperback) By (author) John S. Oakland, By (author) Leslie J. Porter

  

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  Short Description for TQMShows how a Total Quality Management strategy can be applied in all business activities to achieve great performance. This book features material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.
  Full description

  • Publisher: Butterworth-Heinemann Ltd
  • Published: 01 January 2004
  • Format: Paperback 496 pages
  • See: Full bibliographic data
  • Categories: Management: Leadership & Motivation | Quality Assurance (QA) & Total Quality Management (TQM) | Production & Quality Control Management | Industrial Quality Control
  • ISBN 13: 9780750657402 ISBN 10: 0750657405
  • Sales rank: 168,133

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Full description for TQM

• "TQM: Text with Cases" is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits. This book includes real life case studies to support points in the text. It includes new material on Six Sigma, the Excellence Model, and ISO 9000-2000. It also covers the latest developments in the area.