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Foundations of ITIL V3 (Paperback)
$48.04 - Save $10.78 (18%) - RRP $58.82 Free delivery worldwide (to United States and
all these other countries) Usually dispatched within 72 hours | |Short Description for Foundations of ITIL V3The industry classic guide on the topic of ITIL. This looks at Best Practices described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this covers Service Strategy, Service Design, Service Operation, Service Transition, and Continual Service Improvement.
Full description- Publisher: Van Haren Publishing
- Published: 19 November 2007
- Format: Paperback 360 pages
- See: Full bibliographic data
- Categories: Business & Management | Business & Management: Study & Revision Guides | Management Of Specific Areas | Knowledge Management | Computing: General | Computer Certification
- ISBN 13: 9789087530570 ISBN 10: 9087530579
- Sales rank: 95,781
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Full description for Foundations of ITIL V3
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
