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  Contextual Design: Defining Customer-Centered Systems (Morgan Kaufmann Series in Interactive Technologies) (Paperback) By (author) Hugh Beyer, By (author) Karen Holtzblatt

  

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  Short Description for Contextual DesignThis book introduces a customer-centered approach to business. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.
  Full description

  • Publisher: Morgan Kaufmann Publishers In
  • Published: 08 December 1997
  • Format: Paperback 498 pages
  • See: Full bibliographic data
  • Categories: Programming & Scripting Languages: General | Software Engineering | Computer Science | Systems Analysis & Design | Human-computer Interaction
  • ISBN 13: 9781558604117 ISBN 10: 1558604111
  • Sales rank: 403,490

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Full description for Contextual Design

• This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations. Contextual Design enables you to * gather detailed data about how people work and use systems * develop a coherent picture of a whole customer population * generate systems designs from a knowledge of customer work * diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions